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Reviews (22)
4.7 /5
Satisfied
  • Supplier service
    4.7
  • On-time shipment
    4.7
  • Product quality
    4.8
This company didn't make my sample anywhere near correct. When I asked them to make it right, they refused. It wasn't even neart the size I asked it to be, & it sunk, when I said it must float. I even showed them what it was for, which was a floating dog toy. They refused any kind of refund & refused to remake it unless I paid again. Why would I want to pay again when you didn't listen the first time? I filed a claim to get my money back and they lied, so I just quit fighting and Alibaba gave me back 1/3 of what I paid. So I am out $100.00 for nothing. So don't believe in Alibaba's trade assurance either. If you are going to pay for a sample, just hope it's right. There are many companies that make the same as this company, I recommend you try one of them. This is not the company that you want to work with. Update: You were very aware of the floating requ. I gave you a link to our "floating product. Alibaba apologized profusely for your shoddy workmanship & gave me a gift cert.

    Response from supplier:

    First of all, thank you very much for choosing our company. Secondly, we made the samples according to your requirements. Our sizes are within the normal product error range. Alibaba's backend also hired a professional product teacher to verify this issue. Regarding the floating requirement, it is a new requirement you put forward after receiving the sample. We were not aware of this requirement before proofing.
    05 Jun 2024
    they make very nice air hoses every time! quality ,price and service #1

      Response from supplier:

      Thank you so much for your comment dear. We will always offer you the best quality, price and service.
      08 May 2024
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